Cancellation & Refund Policy
Cancellation and Refund Policy
We assure you that all products sold on Thugil are 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange or Refund, backed by the 15 Day Replacement Guarantee.
Delivery will be attempted twice. If the address is incorrect or the destination is locked then the shipment will be returned back. We will refund the item cost but not the shipping cost.
How do I return an item purchased on Thugil?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- We will confirm the return request and will inform you about the process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- You must contact us within the defined period to initiate the return.
- In case of Refund, the entire amount paid by you excluding shipping and gift charges are transferred to your account
- Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same
If you don't get the return within the promised date, contact us immediately.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Products with tampered or missing serial numbers
- Items that are returned without original packaging and accessories.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 5 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Thugil.